Downloading your account history in the Fax App is a straightforward process, but may require some attention to detail, especially if issues arise. This article will guide you through the steps to retrieve your history and address common problems you might encounter.
Steps to Get Your Account History
You can access your previously sent fax history and documents by following these steps:
Open the Fax App: Navigate to the main interface of the app.
Go to the «Info» tab: Locate this tab in the application menu.
Select «Get Account History»: This will prompt you to enter an email address where your fax history will be sent.
Check Your Email: You will receive a system-generated email containing a link to download your account history as a ZIP file. The file includes sent documents in PDF and TIFF formats.
Unzip the File: Once downloaded, unzip the file to access your fax documents. You may need a compatible TIFF viewer if your device does not support TIFF format.
Troubleshooting Common Issues
1. Email Not Received:
If you don't see the account history email in your inbox:
Verify Email Address: Double-check the email address entered when initiating the download.
Search Correctly: Search for an email from "[email protected]." Take care not to mistakenly search for variations like "[email protected]." You may additionally search for keywords "Faxes history & Documents" that appear on the title of the fax history message.
Check Spam or Junk Folders: Sometimes, system-generated emails are filtered into these folders.
Review Email Service Settings: Certain email services may block ZIP attachments. Ensure that your settings allow emails with attachments in ZIP format.
2. Issues with Opening the ZIP File:
Ensure you have a ZIP file extraction tool installed on your device.
If the contents include TIFF files and your device cannot open them, download a dedicated TIFF viewer.
By following this guide, you should be able to seamlessly retrieve and access account history data from your Fax App experience. If you encounter further issues, consult the linked FAQs or reach out to customer support for personalized assistance.