📝 Please note that the error you see in the application is a response from the recipient machine — the reason why the recipient machine could not accept your document.
You can always click on the error text in the application in the Inbox tab and see the recommendations for solving this particular error.
If you're having trouble sending a fax using the Fax app, there could be many reasons. Here are some recommendations to help you troubleshoot the issue:
Please check the recipient's number: Make sure the number you've entered is correct, including the area and country codes.
Try to send the fax during operational hours: Some fax machines only operate during specific hours, so it's essential to check if this could be the issue.
Contact the recipient to check if everything works fine on their side: Ask the recipient if their fax machine is working correctly and if they've received any other faxes recently.
If the fax machine is busy, try these steps:
Wait a few minutes and try sending the fax again
Contact the recipient to confirm their fax machine is functioning properly
Ask the recipient to restart their fax machine, as this can resolve technical issues causing the 'Busy' status
By following these recommendations, you can troubleshoot the issue and determine why you cannot send a fax using the Fax app.
Additional Tips for Handling "Busy" Status Issues:
If you encounter frequent 'Busy' status notifications with a particular recipient, consider alternative communication methods such as email or cloud-based document sharing
Persistent 'Busy' status issues might indicate a line problem on the recipient's end - suggest they contact their fax service provider
If you're still having issues, please don't hesitate to contact the Fax app support team for further assistance.