Our service offers tools to confirm the delivery status and troubleshoot issues effectively. Below are steps to confirm if your fax was delivered and recommendations for situations where the recipient cannot find the fax.
The "Delivered" status in the Fax App indicates that the recipient’s fax machine has confirmed receipt of the document. However, this does not always guarantee that the recipient has located or accessed the fax.
Confirming Fax Delivery
To verify that your fax was delivered successfully:
Check the Delivery Status: Navigate to the «Sent faxes» tab in the app. Each sent fax will display a status indicator, such as a green «Delivered» status, confirming that the recipient's fax machine received it.
View Delivery Confirmation: Select the specific fax from the list. Once open, click on the «Show confirmation» button to view a detailed delivery confirmation, which can serve as proof of successful transmission.
Troubleshooting Recipient Non-Receipt
If the recipient is unable to locate the fax despite its «Delivered» status:
Common reasons for this include misplacement after printing, incorrect filing or routing within their fax system, or internal storage or access issues on the recipient’s side.
Ensure the Recipient Checks Their Fax System: Ask the recipient to verify that their fax system is functioning properly.
Verify Correct Fax Number: Check if the recipient has provided a correct fax number.
Provide Sending Numbers: Encourage the recipient to search their system using the sending number or additional identifiers as applicable. The recipient may also search by the date of the delivery, which could be found within the details of the fax.
Consider Resending the Fax: If necessary, resend the document to ensure the recipient has another opportunity to locate the fax.
Additionally, you can resend the fax by navigating to the "Sent faxes" tab, selecting the fax, and sending it again to provide the recipient with another copy.
By following these steps, you can confirm the delivery of your fax and assist the recipient in resolving any issues with non-receipt effectively. If any additional help is required, please feel free to reach out to our Support team in the chat with all the details, and we will be happy to assist you further.
If your fax fails to deliver and shows a "No fax tone detected" error, this indicates that the recipient’s fax machine is not responding with a fax signal. To resolve this:
Confirm the recipient’s fax number, including the correct country/area code.
Retry sending the fax during the recipient’s operational hours.
Ask the recipient to verify their fax machine’s status and ensure it is set to receive faxes.
If the issue persists, request an alternate fax number from the recipient.