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How to cancel my subscription and auto-renewal?
How to cancel my subscription and auto-renewal?

How to turn off subscription and unsubscribe

Updated over a year ago

We're truly sorry to see you go, and we want you to know that our door is always open for your return. We'll be here with a warm welcome whenever you decide to come back.

Please be aware that if you subscribed through the App Store or Play Market, we cannot cancel your subscription on your behalf due to technical and privacy constraints.

iOS

Please follow the steps below to cancel your subscription:

  • Open the Settings app on your iOS device.

  • Tap on your name.

  • Select «‎Subscriptions»‎. If you do not see «‎Subscriptions»‎, please select «‎iTunes & App Store»‎ instead, then tap your Apple ID, select «‎View Apple ID»‎, sign in, scroll down to Subscriptions, and tap it.

  • Choose the Fax app subscription.

  • Tap «‎Cancel Subscription»‎. If you do not see the option to cancel, it is likely that the subscription has already been canceled and will not renew.

Or simply click this button:

If you have any issues or questions regarding the cancellation process, please do not hesitate to contact us. We would be happy to assist you further.

💡 It's important to note that if you cancel your subscription, you will still have access to the app's premium features until the end of the billing cycle. After that, you will revert to the free version of the app.

💰 We also want to inform you that we have weekly, monthly and annual subscriptions. An annual plan option that provides a more cost-effective solution. This option might be suitable for you depending on your needs.


Android

Please follow the steps below to cancel your subscription through the Google Play Store:

  • Open the Google Play Store app on your device and ensure that you are signed in to the correct account.

  • Tap on the menu icon and select «‎Subscriptions»‎ from the list.

  • Find the Fax app subscription and tap on it.

  • Tap on «‎Cancel subscription» and follow the instructions provided.

Or simply click this button:

If you have any issues or questions regarding the cancellation process, please do not hesitate to contact us. We would be happy to assist you further.

💡 It's important to note that if you cancel your subscription, you will still have access to the app's premium features until the end of the billing cycle. After that, you will revert to the free version of the app.

💰 We also want to inform you that we have weekly, monthly and annual subscriptions. An annual plan option that provides a more cost-effective solution. This option might be suitable for you depending on your needs.


I subscribed on the website

Please drop us a chat with Support, specifying the last 4 digits of the card number and the expiry date of the card, we will cancel your subscription manually as soon as possible.

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