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I have credits, but the app asks me to buy a subscription. How can I fix it?

I can't use my credits.

We have switched from a credit-based system to a subscription-based service. This change will enable us to provide more convenience and flexibility to our users, as we now offer weekly, monthly, and annual subscription plans that provide unlimited faxing.

How to Subscribe

To subscribe to the Fax App and start using the new unlimited faxing service:

  1. Open the Fax App.

  2. Upload the document you want to send.

  3. Enter the receipt number.

  4. Press the 'Send' button.

  5. You will be directed to the subscription plans page. Select the plan that suits your needs and complete the subscription process.

šŸ’” If you currently have credits and are being prompted to purchase a subscription, please contact our support team in the Support chat within the app. Kindly launch the Fax App on your device, select the "Info" menu, and choose the "Contact support team" option. Our team will investigate the matter and work to resolve it as quickly as possible. Please note that lifetime subscriptions are not supported under the new model, and users can choose from weekly, monthly, or annual plans.


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