At our service, we understand the importance of clarity regarding caller numbers for faxing. We want to clarify a situation that you may encounter when using our service regarding different caller numbers for sending and receiving faxes.
The number you purchase
The number you purchase from our service is primarily intended for receiving faxes. We aim to use this number when sending faxes on your behalf. However, there are instances when fax providers encounter technical limitations that prevent them from sending faxes using the specific number you've rented.
What happens when we can't use your number to send a fax
If, for any reason, we cannot send a fax from the number you've rented, rest assured that we have a solution in place to ensure your fax gets delivered. Here's what you can expect:
Notification: Before sending your fax, if we encounter any technical limitations preventing us from using your rented number, we will promptly notify you. You will see a message that says, "We can't send the fax from your number, but we'll send it from another number" on the last step of the fax-sending process.
Alternative number: In such cases, we will use an alternative number to send your fax. This ensures that your fax gets delivered without unnecessary delays or complications.
It's crucial to understand that this situation only applies when you are attempting to send a fax. Receiving faxes remains unaffected, and you will always receive faxes sent to the number you've rented. The focus here is solely on outbound faxing.
We are committed to providing you with a seamless faxing experience. While we aim to use the number you've rented for sending faxes, occasional technical limitations may necessitate using an alternative number. Rest assured that we will always make every effort to ensure your fax is delivered promptly and efficiently.