We understand that sometimes situations change, and you may need to change the phone number you've purchased. This article provides guidance on changing your phone number if you haven't received any faxes yet.
Changing your phone number
If you've purchased a phone number but haven't received any faxes on it and wish to change it, please follow these steps:
Contact Support: Reach out to our Support team via chat. We are here to assist you. Let us know if you would like to change the phone number you've purchased. There is no additional fee for changing your number.
Review and remove: Our Support team will assist you in reviewing your account settings and removing the current phone number from your account. This step ensures that your old number is no longer associated with your account. Please note that this action cannot be undone!
Restart the app: After the old number has been removed, you can simply restart the app. Your account will be ready to rent a new phone number.
Please note:
Changing your phone number is generally straightforward if you haven't received any faxes on it yet.
Please note that this action cannot be undone. We will not be able to give you back your old number once it has been deleted.
If you have received faxes on the current number, transferring them to a new number might not be possible. In such cases, it's essential to consider your fax history and communication needs before requesting a change.